These terms and conditions apply to every booking of the apartment Papaya Resort 7c, Bisiña di Papaya, Grote Berg, Curaçao. The lessor is Sherandel Rosa. By making a booking, you agree to these terms and conditions.
Following your booking request, you will receive a confirmation from us with a payment request. Your booking is definitive once we have received the down payment and the security deposit.
The primary guest must be at least 18 years of age and must personally stay in the apartment. The apartment accommodates a maximum of 5 persons, including children and infants.
The rental price includes final cleaning (€ 75), bed linen, towels, Wi-Fi, and water. Electricity is not included. The apartment operates on prepaid electricity (Pagatinu). You are responsible for paying for the electricity you consume. Upon departure, the meter reading must match the reading upon arrival.
Optional extras such as airport transfers, rental car, interim cleaning, and late check-out are charged separately. The rates are listed on our website.
If payment is not made on time, we will send you a reminder. If payment is still not received thereafter, we reserve the right to cancel the booking. In that case, the cancellation fees set forth in Section 3 will apply.
Cancellations must be made in writing via email to info@papaya-resort.nl. The date on which we receive your email shall be decisive.
In the event of cancellation, the security deposit is always refunded in full. Should you arrive later or depart earlier than booked, no refund will be provided for those nights.
We strongly advise you to purchase cancellation and travel insurance.
If we succeed in re-letting the cancelled period, we will refund you the amount of the new booking, up to the maximum amount you paid, minus the administration fee.
In unforeseen circumstances, we may be unable to rent out the apartment, for instance due to severe damage or force majeure. Should this occur, we will inform you as soon as possible. You will then receive a full refund of all amounts paid. Other damages or expenses, such as airline tickets, will not be reimbursed.
If you fail to comply with the house rules, we reserve the right, following a warning, to request that you vacate the apartment. In such cases, no refund will be granted.
The security deposit serves as a guarantee against damage, loss of keys or access tags, and additional cleaning costs if the apartment is not left in a tidy state.
Our property manager will inspect the apartment upon your departure. If everything is in order, we will refund the security deposit within 5 working days to the account used for payment. If we withhold a portion of the deposit, we will first inform you of the reason and the amount, accompanied by photographs where possible. If the damage exceeds the deposit, we reserve the right to charge you for the difference.
Should anything break or become damaged during your stay, please report it to our property manager immediately.
If anything is amiss, please report it within 24 hours to our property manager in Curaçao. The contact details are provided in the information guide. We will respond within 2 hours and endeavor to resolve the issue within 24 hours. Should that not be possible, we will inform you of the expected resolution timeframe.
If, after your stay, you are not satisfied with how your complaint was resolved, please send an email within 14 days of departure to info@papaya-resort.nl. We will respond within 14 days.
If you hire our rental car, a separate rental agreement will be entered into. This agreement will outline the terms, insurance coverage, and deductible.
We only process your personal data for the purpose of managing your booking and stay. Please read more in our privacy statement.
These terms and conditions and your booking are governed by the laws of Curaçao. We reserve the right to amend these terms and conditions. The terms and conditions in effect at the time of booking shall apply to your reservation.
Version: November 2026